Return Policy
At Reev, we strive to provide our customers with a seamless and hassle-free travel experience. However, we understand that unforeseen circumstances may arise, and you may need to cancel or modify your travel plans. Our return and cancellation policy is designed to be fair and flexible, while also protecting the interests of our customers and our service providers.
Cancellation Policy
- If you need to cancel your booking, please contact us at travel@reev.in or call us on 888 470 3333.
- Cancellation requests will only be processed during our working hours (Monday to Friday, 10am to 7pm IST).
- The following cancellation fees will apply:
- More than 30 days prior to departure: 10% of the total booking amount.
- 15-30 days prior to departure: 25% of the total booking amount.
- Less than 15 days prior to departure: 50% of the total booking amount.
- No shows will incur a 100% cancellation fee.
Return Policy
- If you are not satisfied with your travel arrangements, please contact us at travel@reev.in or call us on 888 470 3333.
- We will endeavour to resolve the issue promptly and fairly.
- If we are unable to resolve the issue, you may be eligible for a refund or credit voucher, subject to the following conditions:
- The refund or credit voucher will only be processed after we have received a written complaint from you.
- The refund or credit voucher will be processed within 15 working days of receiving the complaint.
- The refund or credit voucher will be subject to a minimum cancellation fee of 10% of the total booking amount.
Exceptions
- Certain bookings, such as non-refundable hotel bookings or special promotions, may have different cancellation and return policies.
- These exceptions will be clearly stated on the booking confirmation page or on the website.
Contact Us
If you have any questions or concerns about our return and cancellation policy, please do not hesitate to contact us:
Reev
travel@reev.in
888 470 3333
https://reev.in/contact/